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Delivery Information

Delivery Method (Hong Kong / Macau / Mainland China / Overseas)

Hong Kong

        1. Delivery lead time: 3 -7 days after order placed (payment made)
        2. Delivery Method and Cost: 
             Hong Kong Free door-to-door delivery

                   - For purchase of HK$700 or above: Hong Kong free door-to-door delivery
                   - For purchase of HK$700 below: Delivery Fees HK$40

        3. Service locations: deliver to all major residential / commerical / industrial addresses / Discovery Bay /Ma Wan, Tung Chung, Disneyland, Airport

        4. Non-delivery area: Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Closed Area, Lo Wu, Po Toi, Tung Lung Chau, Grass Island, Crooked Island (Kat O), Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O,  Lantau Island other area

        5. Delivery availability: Mon - Sat
       


Mainland China

    1. Delivery lead time: 5 to 14 days after order placed (payment made)

    2. Delivery Method and Cost: Courier

                • For purchase of HK$600 or above: Free delivery for 3 KGs, outstanding charge is HK$33/KG

                • For purchase of HK$600 below: HK$33/KG

    3. Customer will receive the delivery information while the order is shipped, the information includes waybill number and delivery date.


Macau

    1. Delivery Time: 3 to 10 days after order placed (payment made)

    2. Delivery Method and Cost: Courier

                • For purchase of HK$600 or above: Free door-to-door delivery 

                • For purchase of HK$600 below: HK$38

    3. Delivery availability: Mon - Sat

4. Customer will receive the delivery information while the order is shipped, the information includes waybill number and delivery date.


Other Countries:

1. Available countries: Australia, Canada, China, Western Europe, South Africa, India, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, USA, Vietnam

2. Delivery Lead Time : 5 to 14 days after order placed (payment made)

3. Delivery Method :

  •  Registered Air Mail (5 to 14 days)
  •  Speedpost (3-7 days)

4. Delivery Cost :

        Fees will be showed at shopping cart when check out

5. Import taxes :

  • Customers may respond to import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are  individual from the shipping charge, the billed will be separated send to the customer directly.
  • Declaration of Value and Product Description :
  • Due to International laws, Naturotrade states the full value of your order on the shipping label with deducting the shipping charge.
  • For International Airmail, we will simply indicate the quantity of all the products you ordered along with the following product description, "Nutritional Supplements for Personal Use.". Example: if you ordered 2 each of 3 different products, for a total cost of 30 dollars, we will state the following on the shipping label:

                Quantity       Description                                                                        Cost

                6                    Nutritional Supplements for Personal Use                   $30.00

  • Customs information: Naturotrade will not be liable for packages refused or held by customs for delivery:
  • Important notes for international customers: Customers are responsible to get the information of  import regulations and restrictions  from the custom office of your country before placing order. It is important to avoid high import duties, the     delivery being delayed or returned. 

Replacement / Return

1. Customers cannot cancel purchase orders upon receiving purchase confirmation, all fees are non-refundable

2. Should the delivered products be damaged or expired, please contact our customer service thru online return form within seven days of receiving the products, any reports after seven days will be dismissed.

3. The original invoice must be present for any replacement / return of products, each item can only be replaced once.

4. Our customer service will contact the buyer for arrangement of the time and date for replacement / return, subject to product stock availability.

** Naturotrade reserves the rights to make the final decision of acceptance for any replacement / return orders.